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You can download it at zoom.ĭo you have other security program installed before or now? But my friend I think this one calls for a zoom representative to help you troubleshoot your machine.

If this wont work, then I would recommend to use the bit zoom client to see if that works.

Sorry this is the best I could guide you. I am doing an uninstall and reinstall on each occasion and can\’t see any obvious registry entries – so I would have thought the video acceleration options would be whatever the default is set to – but am unable to check without further assistance unfortunately.įirst, for windows machine and android they use different ports on the network this may explain why your android phone can connect without issue. Interestingly enough if I login, I can do other things in the app, such as change my status, change the app view to portrait even though the crash message appears – but whenever I try to go to the Settings page – nothing happens. Having done some more testing, I\’ve actually found that Zoom crashes even before I login – my Windows 11 PC does have a firewall – but it\’s actually disabled I just found out that I disabled it some time ago and never re-enabled it! I also have a hardware firewall on my router, however my mobile phone Android also has Zoom on it, and connects via WiFi without an issue, so I dont think the hardware firewall is the issue One thing I have found out is that even before I login I can\’t actually bring the settings menu up from right clicking the taskbar icon – nothing happens and the app just displays the \”Zoom quit unexpectedly\” dialog box. There are no firmware or driver updates available for the machine I am running and also there are no pending Windows Updates to be installed. Does anyone have any ideas on how to further investigate the issue which might be causing this please? Interestingly enough if I try to join a Zoom meeting using the browser any browser this works successfully. I have also tried the version in the Microsoft store which I note is older than the one listed above and have the same issue.