Please visit the 'Resolution Center' on your dashboard to communicate with the buyer and resolve the issue.
Refund/Chargeback - Your payouts could be kept on hold due to a refund/chargeback filed by one of your customers. This also ensures that the payments processed by Instamojo are in good faith and are compliant to our Terms of Services. Through this verification process, we attempt to protect both buyers and sellers from fraudulent activity. They will reach out to you for a proof of service/delivery. Proof of Delivery/Service - For the first few transactions, your payouts could be kept on hold for our compliance team to verify the transactions. Please check your email for communication from us:īank Holiday - If a bank holiday falls on the day of the payout, it will be transferred on the next business day.
If it's been more than 3 days and haven't heard received an email from us, please reach out to us at payouts could be on hold any of these reasons.
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